Tech-Enabled Customer Service: UK Customers' Continuing Lack of Confidence
2023-11-13T00:00:00.000Z | Tools And Technologies

In an era of digital transformation, tech-enabled customer service solutions have become increasingly prevalent. However, a significant number of UK customers still harbor low confidence in these technologies. This article delves into the reasons behind the ongoing lack of trust among UK customers regarding tech-driven customer service. By exploring the challenges, concerns, and potential solutions, businesses can proactively address these issues and rebuild customer confidence in tech-enabled customer service offerings.